My name is Cindy and I ordered a custom wool letter
sweater for my daughter back in June. I ordered early because of the 10-12 week
wait time for custom sweaters. As the date arrived on my calendar I anxiously
awaited the arrival of the sweater. After a few days past the date I
emailed VSA and was told that unfortunately due to the low volume of a
certain kind of wool needed for the sweater, I was now looking at another 2
weeks for completion. This unfortunately did not set well with me because my
daughters Senior Night was the week I was to receive the sweater and I still
needed to have her letters, etc sewn on! After giving you this information, you
responded...and I admit I was surprised by your response. You understood. You
even said.."as a mother yourself, you realize how important Senior Night
was.." and you would do what ever you could to make sure we received our
sweater as soon as it was completed. But..you didn't stop there. You further
stated that VSA would pay to overnight the sweater and, move it up in
production since I specified an urgency for it's arrival.
Well...I received the sweater and the quality and
construction was more beautiful that I ever expected! I received it in
time, had the patches sewn on and all went well. I also had about 4 other
mothers use VSA to order their sweaters for their daughters and they were in
the same situation. They ALL received their sweaters too!
I just wanted to express our thanks to your company for doing
everything in their power to make sure that a memorable evening went off
without a hitch. VSA sweaters have added to a wonderful memory of our daughters
graduating and a wonderful keepsake for years to come. In today's world of
business, you don't find too many companies that still recognize you as a human
being. Thank you for recognizing our urgency and sentiment for your sweaters!
Good luck to you and VSA. Please pass on our gratitude to all of
your workers who undoubtedly took extra efforts to make things happen.
Thank you for your help! Here is my surcoat I ordered from VSA last summer (see attached); I get all kinds of compliments on it when I wear it (yes, here in FL where it's been pretty cool weather-wise, but starting to warm up just today... finally!).
The most often asked question I get about it is "Is that coat vintage?" And everyone comments about the lack of a cuff at the waistband and how cool it is, and I explain that is what distinguishes a varsity surcoat from a varsity jacket and the consensus is "That's awesome!" I always give props and recommendations to VSA, and will continue to do so!
Please pass along my gratitude and high praise to the production department; looking for forward to another surcoat well done real soon!
Here is the promised pix of the Fontainebleau High School Dazzlers in their new VSA sweaters. These have been great in southern Louisiana where the weather never gets that cold. The “boyfriend look” big-style sweaters were a hit on campus, and the girls were proud to wear them this fall. The quality was very nice and the detailing much appreciated. The girls loved the fact that it was a kind of edgy “retro” look – very different from the letter jackets that the other campus teams were wearing. They got lots of attention from students and even teachers who remembered wearing something similar. The girls are looking forward to adding their latest “1st place” patch on the sleeve from competition. Thanks for working with a newbie client to create a spirit piece that the school and our dance team can be proud of. The Dazzlers are standouts at Fontainebleau this fall thanks in part to VSA.
Lisa S. - Ames, IA
"We had a GREAT time in Vegas and our outfits were a HIT. Attached are a couple of pictures of our night. Thanks so much for all your help!!! "
"Chicks never gave me the time of day until I got my customized Bad Ass Frank letterman sweater from VSA. Now I'm pimpin' all over town...just don't tell my girlfriend. She doesn't like me pimpin'."
Susan W. - Wisconsin
Dear VSA, Just wanted to say thanks for sending the letter sweaters ASAP - as you can see they arrived in time for Christmas morning and were a big hit!! I am amazed at the quality- did not expect anything half so nice for that price. They are truly incredible! Can't wait for the custom patches to arrive. As a seamstress, I am very picky about the quality of fabrics and construction of clothing that I purchase. Your sweaters had some wonderful details (like the reversed seam allowance that makes rolling up the cuffs attractive, and the separate piecing on the front band that is usually only found in more expensive clothing) that i didn't expect. I saw a couple of my daughters teammates over the holidays and they are pretty excited about ordering sweaters for themselves! Thanks again!
Veronica B. - NY
Just wanted to send a great big "THANK YOU" for the new lightweight straight edge jacket that arrived yesterday. My son absolutely loved it and put it on immediately (a compliment in itself, I assure you!). Timing was perfect, as Spring--and plenty of rain--has arrived as well. Please accept my sincere appreciation for all you have done throughout this long--and sometimes painful--process. You have brought what could have been a very unsatisfactory customer experience to a happy and commendable conclusion.
Bravo to you! And, again, my thanks,
Ken Beam, President - The VAR-City
When the quality of service and product is consistently outstanding it deserves to be recongnized.
I am not the perfect customer. I don't order or call often. My orders are never large. When I do contact them I have finicky expectations and excessively high demands with everything frrom fast communications to fast completion and delivery. I would hate to be my customer!
For some wonderful reason, Kristin at Varsity Sports Apparel still makes me feel like her most valued customer everytime we connect; and, I've never been disappointed with service or product. Now we're not just warm - we look really cool too!
Lisa H. - Pennsylvania
'Oh my god.....it looks GREAT!!! I was secretly paranoid that it wouldn't come out like I had envisioned, but wow....I think I just earned the title of "best girlfriend of the year!!!"; It will be super hard for me to not give it to him early, or even drop a hint as to what it is.'
Marco e Chiara - Italy
'Dear [Varsity Sports Apparel], the jacket arrived to me on 20 may 2008. It is very fine and suits me very well. Thank you all for your kindness!'
Curtis - member of the Omega Psi Phi Fraternity in North Carolina
(speaking of the member they gave a custom Que jacket to...) 'HE LOVED IT! ...Thanks!'
Rick S. - Philadelphia
WOW!!! WOW!! WOW!! WOW!! I hope this answers your question because you are the Greatest!! ...I'm SOLD on Winter, Summer, Spring, or Fall ............because Varsity Sports Apparel has got it ALL!!!
Karin L. - Colorado
My daughter got the jacket yesterday... ( she had been checking the mailbox everyday since we ordered it!) She is in love with it and feeling quite proud. The color we ordered for the sleeves is a bit darker gold than the others around town but she is ok with it. The lettering is great and she is thrilled her jacket came yesterday in time for todays Senior Picture session! What impressed me most is the personal care you put into staying in touch with us throughout this order. Thank you
Michael M.- Oregon
I am completely happy and extraordinarily satisfied with my new jacket from Varsity Sports Apparel. Their entire team; from artists and designers, to tailors, to sales associates, to customer service professionals all treated me and my request with absolute perfection. I could not be more pleased with the quality and look of my jacket. Indeed, I enthusiastically recommend Varsity Sports Apparel for anyone who wishes to experience the very best in product quality, service and price in a varsity jacket!
Noah M. - Montreal, Canada
I just got the jacket! it's soooo nice! even nicer than I thought it would be (and I knew it was gonna be nice). and the size is perfect. thank you so much! i'll get some pictures for you soon. take care, and good luck with the rest of your busy season.
I also wanted to thank you for the way you've responded to all my e-mails. Doing business with you guys has been such a pleasure, and you've always answered all of my questions in such a nice way, and I really appreciate it. It's not like talking to some business, it's like talking to another human being, and maybe that sounds weird, but it really makes a difference.
Antonio H - Michigan
I love my new jacket! This is so awesome. I didn't know what to expect due to other companies sending me bad orders. This is real professional work! If you were standing next to me I would give you a big hug and a fat kiss on the cheek. I wore it to my graduation and passed your info around because everyone wants to know where I had this custom jacket made. Check out the pix and I will be placing a new order soon. Thank you and your staff for an awesome job!!
Sam S. - London, GB
Hi there, I would just like to say a massive thank you for my varsity jacket. it is so much more than I expected, you will 100% see me back as a customer. thanks again!
Marni W, Tara HS for the Performing Arts
The jackets look GREAT; I think the kids are very pleased. We have one more to deliver; it's been fun to see everyone's reaction! ...I can imagine that we'll have another order for jackets in the fall -- our middle son who will be at Tara in the fall is already looking forward to having one of his own in a couple years. Thank you, Kristin and I hope you have a lovely holiday (a snowy one!)
Valarie T, Cimone's Unlimited
I received [the patches] yesterday and they look nice!! I've sewn them on already and have received complements about them already! Thanks! Have a Merry Christmas!!
Greg W., Ontario, Canada
Umm [the jacket's] absolutely amazing its funny i must have messed up when i told him what i wanted on the back its suppose to be one chance not choice,but i actually like it better haha,it looks amazing and fits perfect!!!
Regarding another purchase made by Greg:
"gotta love you guys at VSA always top notch,you guys always nail it right on!!!!! and the customer service is second to none, i hope to do business with you guys for years to come!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"